The Utility Customer Engagement Platform
Let’s talk to people like people. Let’s get everyone all in on the future of energy.
Exciting News!
Read About Brillion 2.0: Modern Engagement for All Customer Segments
Your customer journey engagement platform
Say Goodbye To Loose Connections. Say Goodbye to Barriers.
Only Brillion’s comprehensive utility customer engagement platform handles the end-to-end customer experience.
Engage
Deliver the right engagement for every customer. Reach residential customers through personalized video bills, energy reports, and recommendations – while giving C&I account managers intelligent tools to prioritize outreach and deepen relationships with commercial accounts.
Educate
Your customers and stakeholders want to participate in and see energy conservation efforts. With Brillion Educate, you can deliver personalized recommendations and frictionless enrollment experiences that increases participation and improves program results.
Fulfill
Reduce the administrative burden of program delivery. With Brillion Fulfill, you can centralize program management, achieve regulatory goals, and reduce costs using one integrated platform.
How Brillion Transforms Your Utility Business
Managing complex programs, customer needs, and regulatory requirements is challenging. Our comprehensive platform addresses your biggest challenges with proven, measurable results.
Reduce Call Center Volume
Streamline customer support through personalized digital experiences that proactively address billing questions and account transitions. Reduce call volume while improving customer satisfaction.
Increase Program Participation
Accelerate energy efficiency program adoption with AI-driven recommendations and frictionless enrollment. Meet regulatory goals through higher participation rates and precise customer targeting.
Generate Behavioral Energy Savings
Drive 1-2% energy consumption reduction through personalized Home Energy Reports and targeted behavioral tips. Deliver revenue-grade statistical analysis that meets regulatory requirements.
Optimize EE/DSM Program Performance
Centralize program management with end-to-end workflow controls, regulatory reporting, and seamless system integration. Built on Salesforce for enterprise reliability and flexibility.
Empower Commercial and Industrial Energy Management
Transform C&I customer engagement with sophisticated energy analytics, benchmarking tools, and customized program recommendations. Drive deeper savings through data-driven insights and streamlined project management.
Why Choose Brillion
Proprietary AI technology and 25 years of utility expertise deliver measurable results
- AI-Powered Precision Targeting: 93% accuracy in residential characteristics, 95% precision in move predictions.
- Personalized Video Communications: Visual explanation of billing using individual usage, rates, and weather data.
- Purpose-Built Web Experiences: Digital interfaces designed for energy programs increase CSAT and reduce costs.
- C&I Energy Intelligence: Energy insights and energy efficiency recommendations for commercial customers.
- Enterprise Platform: Program and measure libraries built on Salesforce for quick deployment and seamless integration.
- Advanced Customer Segmentation: Target segments based on building characteristics, usage patterns, and behaviors.
Customer Engagement Resources
In an evolving technological and regulatory environment, we help you stay ahead of the curve.